The Boomer Group
6000 E. Evans Avenue
Building 3 - Suite 100
Denver, CO 80222
Phone: 303-300-6976
Fax: 303-759-5854
info@TheBoomerGroup.com |
Client Problem: A mid-sized Colorado-based company had big problems with employee reliability and turnover in their customer service call center. The problems became so serious that the company had trouble even staffing the center on weekends. It’s impossible to provide good customer service without a stable, highly skilled customer service team, and the company began to wonder how it could effectively manage weekend operations.
Boomer Solution: The Boomer Group sent over seven people to help run the call center. The judgment, dependability, initiative, and maturity of these candidates became immediately apparent to company managers. For one, our candidates showed up on time, every time. Just as importantly, they provided the exemplary customer service the company and its customers expected. Soon, the company hired all seven individuals.
Boomer Love: At the outset, the company was hesitant to call upon the services of a recruiting and placement agency. However, after seeing firsthand what our Boomers can do, the company has made The Boomer Group their placement agency of choice. Our Boomers have received rave reviews from the company’s customers (the feedback has been incredible), and the company consistently hires our candidates for positions in the call center and in the accounting, human resources, and purchasing departments.
Boomer Value: The company’s managers used to suffer from the stress of never knowing which Gen X and Gen Y employees would even show up to work on any given day. Then we sent Boomers to the customer site. People the company could depend on. People who understood why they were hired in the first place and who made it their goal to provide the best customer service around. As a result, the company discovered how successfully a customer service center can run when it’s operated by talented Boomers.
When you hire a Boomer, you get talent you can trust.
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