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Client Problem: An inbound contact center has a high volume of business for 6 months a year and utilizes seasonal support staff. The candidates needed to have a flexible work schedule, be able to navigate a detailed city map quickly while providing great customer service.
Boomer Solution: The boomer reliability was critical to this schedule as was the ability of The Boomer Group employees to learn quickly and use good judgment. The Boomer Group used a selective and targeted recruiting process and provided 9 superior staff to this contact center.
Boomer Love: The Director of HR was so pleased with the 2007 season that he offered the following comments: "The most memorable part of dealing with The Boomer Group was their level of professionalism and sense of ownership of our needs by their staff. The Boomer Group always kept in contact with us regarding any issues that pertained to their employees."
Boomer Value: This client remarked that of all the summers they have used temporary staff, the summer of 2007 using The Boomer Group employees resulted in the lowest turnover and most seamless experience ever!
When you hire a Boomer, you get talent you can trust.
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